Towards Integrated Smart Tourism Systems in Urban Destinations: A Systematic Literature Review on End-to-End Journey and SME Digital Integration
Abstract
DOI:https://doi.org/10.55642/eatij.v8i01.1239
Engineering and Technology International Journal (EATIJ) / Vol. 8 No. 01 (2026)
Link Sumber : https://mand-ycmm.org/index.php/eatij/article/view/1239
The rapid development of smart city initiatives has significantly transformed the tourism sector through the adoption of digital technologies and data-driven systems. This study aims to analyze the development of data-driven smart tourism management by focusing on system integration, digital tourist journey, and UMKM connectivity within smart city environments. A Systematic Literature Review (SLR) method was employed to examine 30 relevant articles published between 2020 and 2025. The findings indicate that most studies utilize similar methodological approaches but are applied to different research objects, resulting in fragmented research outcomes. Furthermore, the lack of integration among systems and limited involvement of UMKM in digital platforms remain major challenges in developing effective smart tourism ecosystems. This study highlights the need for integrated, interoperable, and scalable smart tourism systems supported by advanced technologies such as artificial intelligence, big data analytics, and Internet of Things (IoT). The results of this study provide a conceptual foundation and research directions for developing more comprehensive and sustainable smart tourism systems in smart city contexts.
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